Services

Personally on-site for you

Consulting expertise and innovative strength
We offer you personal consulting on the entire process peripherals, high-precision planetary gearboxes, complete electromechanical drive and AC servo systems and motors, which are used worldwide in machine construction, medical technology and aerospace. Taking a holistic view, we discuss your individual requirements with you and create customized solutions. Profit from our many years of experience and extensive expertise, worldwide. The result: Your optimal drive solution.

Dynamics – Synergy – Efficiency
WITTENSTEIN motion control is characterized by comprehensive system knowledge, software competence and empathy. We develop customized, efficient solutions that take account of your future needs.

Benefit from

• Technology and system consultation in the field of mechatronic drives for optimal design worldwide
• Support in the creation of your individual drive specification

We offer you

• Professional consulting
• Personal contact
• Best solutions through competent application calculations and drive design
• Individual customer services
• Integrated solutions for complex applications, even under extreme conditions

Analysis – Optimization – Implementation

Your challenge is our drive
Our experts get involved where the drive technology begins: in the application. Advanced software tools for calculation and simulation, comprehensive expertise in mechatronics as well as many years of engineering achievement in machine construction ensure that your ambitious plans are put into practice from a single source.

Support across the board
In the case of complex applications, we help you with detailed and comprehensive analysis. With advanced calculation and simulation software tools, we optimize your machine in terms of efficiency, design and configuration of the drive systems. We implement your customized solution jointly with you.

Your benefits

• Increased reliability through selection of drives for highly complex applications
• Enhanced machine and process reliability
• Optimized performance and productivity
• Individual project support
• Reduced development costs through time savings

Fast, reliable, safe

Always there for you
In the event of questions on repairs and delivered products, our Customer Service Team is personally available to you around the clock: 24 hours a day – 365 days a year.

Immediate emergency assistance
The hotline offers you flexibility, reliability and very fast response in the event of a repair or critical situations such as machine downtimes.

Your benefits

• Shorter downtimes
• Minimization of downtime costs
• Maximum plant availability
• Permanent availability
• Personal and immediate processing of your time-critical repair issues

Customized logistics solution

We handle the complete shipment for you
In urgent cases, we ensure immediate and professional pick-up as well as the fastest possible delivery of your repaired drive. Pick-up and delivery can be requested independently of one another.

Return shipment couldn't be simpler – the individual steps

Step 1: Please contact us for a pick-up service by mail (service@wittenstein.de) or by phone (+49 7931 493 - 18900).

Step 2: After delivery your product will be checked. Depending on the findings, either repair or delivery of a new part is carried out, following your approval.
 

Your benefits

• Cost savings through minimization of downtimes
• Professional logistics organization
• Reduction of transport risks through customized, direct pick-up and delivery

Customized repairs

Our experience is your advantage
The experienced WITTENSTEIN Customer Service team ensures fast repairs of the highest quality and precision - with short throughput times and intensive support. In addition, various measurements, material analyses and condition monitoring inspections are available. You can rely on short response times, unbureaucratic processing and individual support.

Your benefits: our individual repair agreements
Thanks to a fair service price structure, we guarantee you greater price transparency. Shorter repair times, improved communication and standardized service processes allow you to plan more effectively and save costs.

Selection from our portfolio

• Basic check incl. Service report
• Emergency check
• Emergency repair
• Individual service agreement
• Status check analyses
• Individual service training
• Installation service
• Pick-up and delivery service
• Free expert disposal where required

Take advantage of our emergency repair and checking service and save valuable time – contact us!

Individual service training courses
You would like to develop your own know-how and perform repairs yourself? Take advantage of our training offerings and contact us.

Return shipment couldn't be simpler

You would like to send your product directly back to us? Please send your product to the following address, stating the reason for return: 

WITTENSTEIN motion control GmbH
Product Support
Walter-Wittenstein-Str. 3 Tor 4 
97999 Igersheim
Germany